Yet another week has come and gone with the usual insanity that retail affords.
This is my last Retail Wednesday as a supervisor. I feel so strange about it!
Most of me is excited to be moving on to something new.
Part of me is absolutely terrified.
Retail is all I've known for about 12 years (crazy! Almost HALF my LIFE!) So I guess it's normal to feel a little weird about it.
But you didn't come over to hear me talk about this, you came by to laugh at stupid people!
STRANGE COMBINATION AWARD:
I passed by a chair and saw two titles that someone had been looking at together:
I'm afraid I've just witnessed the next biological attack planning session
ODD QUESTION AWARD:
An elderly woman came up to coworker J.
Old woman: Can you Google something for me?
J: No, I'm sorry, we don't have internet access.
Old woman: Well, how do you look books up then?
J: We can look them up by title or by author or keyword.
Old woman: Under keyword look up "diseases of the Jewish"
MOST ANNOYING AWARD:
I was answering a question that P had when J came into the office and announced, rather breathlessly, that there was a man at the table who was writing in a book.
P went out to investigate and it turned out that he was, indeed, writing in a book. A book that he had not purchased. ONE OF OUR BOOKS.
When P questioned him about it he got annoyed and said peevishly:
"I'm going to buy it!"
Angry puppy is not amused.
DENSEST CUSTOMER AWARD:
I got called up to the register for a possible damage discount. A woman was purchasing an Ingles language box set. It was one of the lower end language learning sets and the flip top was opened.
M said that the customer wanted a discount because it was opened.
Woman: I checked and everything is in there.
Me: Is there anything wrong with it.
Woman: No. It's just opened. So the CDs might be scratched.
Me: (looking at the box. It doesn't look like it had those tape circles holding it closed) I'm sorry. If it has everything I can't give you a damage discount.
Woman: Well why not?
Me: Because nothing is damaged.
Woman: But the CDs might be!
Me: Well, then you would want to return it. If you would rather we can see if there is another one or order one for you.
Woman: I need it now. It's open. Why can't you give me a discount.
Me: Nothing is damaged.
Woman: I don't know that the CDs are okay.
Me: If the CDs aren't okay, then you would want to exchange it for another one.
Woman: Well, I only get down here every couple weeks so you can understand why I want the discount on this one.
Me: (no, I DON'T understand) We can order another one and ship it right to you, but I can't give you a damage discount on an item that isn't damaged.
Woman: Okay, whatever.
CLOSE BUT NO CIGAR AWARD:
A woman approached me and said she was looking for a book called The Unaccomplished Earth. I looked it up, feeling like it wasn't quite the right title.
Sure enough, nothing came up. The woman didn't know the author.
I stared at the screen for a moment and then it came to me.
I asked her if she meant The Unaccustomed Earth?
The woman shook her head and said she didn't know.
I typed it in and BINGO! That was the book. She was happy, I was happy and as I walked away after delivering the book into her hands I realized, these are the moments that I will miss and that most customers take for granted. The moment when I know what the customer wants and (sometimes) pull it out of thin air. There's a satisfaction to that, to knowing that my knowledge base is broad enough that I can figure it out.
Tata Lovelies! Come back tomorrow for our (finally) announcement of our SUPER SISTER CELEBRATION!