Yeah! Retail Wednesday again :D
Yup, that's pretty much all I have to say about that
Except don't forget to come back Friday for a book review and GIVEAWAY that will be easy and FUN!
And if you didn't see it yet, I posted about my trip to Book Expo America!
On to the Awards!
Vaguest Request Award:
A is approached and a customer asks, "Do you have that YA book where they went to Transylvania, but they lived in Illinois and then they came back? And it has a blue cover. Oh, and I think it's hardcover."
So I guess from here to there and back again?
Or vice versa?
How is this supposed to help me find the book?
Not the Brightest Crayon in the Box Award:
A answers the phone. The customer asks if we carry dictionaries ... "You know, the ones with the big words in it - the old one?"
A contains her amusement and affirms that we do indeed carry dictionaries. She asks what they need it for. Customer says they bought a Hip Hop magazine and need a dictionary to understand some of the words.
This actually has NOTHING to do with the story,
but I thought it was funny
I get called to the front to approve a return. The cover of the book is severely curled and the rest of the pages are obviously read. I apologize and say that the book isn't in salable condition, so I can't take it back. Customer huffs and says, "Well, I bought it in this condition, so you should take it BACK in this condition." I hold my tongue, apologize again and she leaves. ... What I didn't say? "Um, yeah, I helped you find this book last week and it definitely was NOT in this condition."
Irrational Logic Award:
A woman brings two books up to the register. One has a sticker on it that says "Buy 1 Get 1 50% Off". But the books don't ring up that way. She demands to have the second book for 50% off. The cashier explains that the promotion only applies to the books that are stickered. Customer complains that it doesn't SAY that anywhere and that she found the book on the wall bays and there was a whole stack of them, so all the books there should be included.
We check. NO other books on the wall are stickered AND the sign on the table says "Selected Titles Only" and all the books on the table are stickered.
Question we wanted to ask the customer: So if someone set a book with a 30% off sticker onto a table, does that automatically mean that every book on that table is on sale?
Phone Freak Award:
I answer the phone.
Customer: I was wondering if you might have any books that I want in your store.
Me: (what I WANT to say) No, we don't carry ANY books that you would want. We got rid of them all because we knew you were going to call today.
(what I ACTUALLY say) What book are you looking for?
Customer: Do you have xxxxxx part of the yyyyy series?
Me: Let me check. (put customer on hold, find book, return to phone) Yes we do.
Customer: If you put it on hold can my sister come and pick it up? Are you allowed to do that?
Me: Sure, not a problem (why would we not let your sister pick it up?)
(from Vanstaff's flikr)
Unless of course your sister is like this...
Customer: I have a couple of other books. Can you check for those too?
Customer: Do you have aaaaaa and bbbbbbb and ccccccc which are all part of the yyyyy series?
Me: (I was already over there! Why didn't you ask for all of these at the same time? GAH!)
Cutie Patootie Award:
A young boy - maybe 10 or 11 - comes up to the information desk clutching a gift card.
I am having a sneezing attack at the moment (which I will try to have to record for you all sometime, because you HAVE to hear it to believe it.) and he waits patiently for me to finish and then says fervently, "God Bless You!"
Me: Thank you, can I help you with something?
Boy: (rocking back and forth - I think he was a little nervous) Do you have that book, "run, run, run as fast as you can, can't catch me I'm the gingerbread man"? I don't know what it's called, whatever the name is?
Me: Sure - I believe it's called "The Gingerbread Man"
Boy: Right, right. The Gingerbread Man. Okay, do you have it?
Me: I think so, let's go look. (We walk into the kid's room and I take him over to the fairy tale/mythology/nursery rhyme section)
Boy: I really hope you have it. I promised my brother I'd get it for him for his birthday and if I can't follow through, I'm sunk!
Me: (thinking this is the cutest thing EVAR!) Here we go. We've got the Gingerbread Boy and the Gingerbread Man.
Boy: I'll just take a quick look and decide which one would be better. Thank you.
Me: You are welcome!
Isn't that just the CUTEST thing EVAR?!?!?! I love my job sometimes :D
see more Lolcats and funny pictures
REMEMBER TO COME BACK FRIDAY!!!!!!!!!!!!!!!!!!!!!!!!