"Friendship is born at that moment when one person says to another, 'What! You too? I thought I was the only one.'" ~ C. S. Lewis

Wednesday, June 9, 2010

Hmm... Wednesday? You Say I Should Do a Post?

Yeah! Retail Wednesday again :D

Yup, that's pretty much all I have to say about that

Except don't forget to come back Friday for a book review and GIVEAWAY that will be easy and FUN!

And if you didn't see it yet, I posted about my trip to Book Expo America!

On to the Awards!

Vaguest Request Award:

A is approached and a customer asks, "Do you have that YA book where they went to Transylvania, but they lived in Illinois and then they came back? And it has a blue cover. Oh, and I think it's hardcover."

So I guess from here to there and back again?
Or vice versa?
How is this supposed to help me find the book?

Not the Brightest Crayon in the Box Award:

A answers the phone. The customer asks if we carry dictionaries ... "You know, the ones with the big words in it - the old one?"
Like this?

A contains her amusement and affirms that we do indeed carry dictionaries. She asks what they need it for. Customer says they bought a Hip Hop magazine and need a dictionary to understand some of the words.

Irony Award:
This actually has NOTHING to do with the story,
but I thought it was funny

I get called to the front to approve a return. The cover of the book is severely curled and the rest of the pages are obviously read. I apologize and say that the book isn't in salable condition, so I can't take it back. Customer huffs and says, "Well, I bought it in this condition, so you should take it BACK in this condition." I hold my tongue, apologize again and she leaves. ... What I didn't say? "Um, yeah, I helped you find this book last week and it definitely was NOT in this condition."

Irrational Logic Award:

A woman brings two books up to the register. One has a sticker on it that says "Buy 1 Get 1 50% Off". But the books don't ring up that way. She demands to have the second book for 50% off. The cashier explains that the promotion only applies to the books that are stickered. Customer complains that it doesn't SAY that anywhere and that she found the book on the wall bays and there was a whole stack of them, so all the books there should be included.

We check. NO other books on the wall are stickered AND the sign on the table says "Selected Titles Only" and all the books on the table are stickered.

Question we wanted to ask the customer: So if someone set a book with a 30% off sticker onto a table, does that automatically mean that every book on that table is on sale?

Phone Freak Award:

I answer the phone.
Customer: I was wondering if you might have any books that I want in your store.

Me: (what I WANT to say) No, we don't carry ANY books that you would want. We got rid of them all because we knew you were going to call today.
(what I ACTUALLY say) What book are you looking for?

Customer: Do you have xxxxxx part of the yyyyy series?

Me: Let me check. (put customer on hold, find book, return to phone) Yes we do.

Customer: If you put it on hold can my sister come and pick it up? Are you allowed to do that?

Me: Sure, not a problem (why would we not let your sister pick it up?)
Unless of course your sister is like this...

Customer: I have a couple of other books. Can you check for those too?

Me: Sure.

Customer: Do you have aaaaaa and bbbbbbb and ccccccc which are all part of the yyyyy series?

Me: (I was already over there! Why didn't you ask for all of these at the same time? GAH!)

Cutie Patootie Award:

A young boy - maybe 10 or 11 - comes up to the information desk clutching a gift card.

I am having a sneezing attack at the moment (which I will try to have to record for you all sometime, because you HAVE to hear it to believe it.) and he waits patiently for me to finish and then says fervently, "God Bless You!"

Me: Thank you, can I help you with something?

Boy: (rocking back and forth - I think he was a little nervous) Do you have that book, "run, run, run as fast as you can, can't catch me I'm the gingerbread man"? I don't know what it's called, whatever the name is?

Me: Sure - I believe it's called "The Gingerbread Man"

Boy: Right, right. The Gingerbread Man. Okay, do you have it?

Me: I think so, let's go look. (We walk into the kid's room and I take him over to the fairy tale/mythology/nursery rhyme section)

Boy: I really hope you have it. I promised my brother I'd get it for him for his birthday and if I can't follow through, I'm sunk!

Me: (thinking this is the cutest thing EVAR!) Here we go. We've got the Gingerbread Boy and the Gingerbread Man.

Boy: I'll just take a quick look and decide which one would be better. Thank you.

Me: You are welcome!

Isn't that just the CUTEST thing EVAR?!?!?! I love my job sometimes :D

REMEMBER TO COME BACK FRIDAY!!!!!!!!!!!!!!!!!!!!!!!!


Mia said...

OMG, cutest requesterer EVA.

Thanksies for sharing that! I always love these retail wednesdays.

*sighs* *hugs* *dances off back to WiP*

Jemi Fraser said...

Great kid! Those moments make up for some of the others!

And that irony poster? Best poster ever!!!

pennynickle said...

Question we wanted to ask the customer: So if someone set a book with a 30% off sticker onto a table, does that automatically mean that every book on that table is on sale?

Of course! What's wrong with you? lol I am amazed at how people try to get away with that! Oh well. Rebecca, you really going to record your sneezing? that would be a trick. And very entertaining :-P Another great post,as usual.

vw: flugms - "Come here my little flugms, come to momma!

Dangerous With a Pen said...

Love it, love it, love it... especially the Gingerbread Man boy. So cute! That reminds me of something my 7 yr old would say about my 3 yr old. :)

Hey, I have dedicated my OWN retail Weds post to YOU over at Le Dangerous! Pop on by!

BTW, my wv is "sessnotr". Wth? Lol!

Joan Crawford said...

Yay! I love retail Wednesday :D

Oh, cute kid! I'm going to have to start saying "...or I'm sunk!".

Stina Lindenblatt said...

I love Retail Wednesday. The last one was definitely cute. :D

Laura Marcella said...

"Customer: I was wondering if you might have any books that I want in your store." LOL! I admit I've probably worded things oddly like this before, especially when I'm nervous. So maybe the customer is scared of telephones? Haha!

That boy story is so sweet! I hope something adorable like this happens for you at least once a week!

SonshineMusic i.e. Rebecca T. said...

@Mia: He was SO adorable! Yeah! *hugs back* Get some writing done!

@Jemi: I know, right!? That irony poster made me laugh. I've got another one saved for next time I have an irony award...

@pennynickle aka MOM :) Haha! Maybe I'll get you to help me record my sneezes :)

@Lindsey: I LOVED your Retail Wednesday Post! Everyone should go read it!

@Joan: I was wondering when you were going to reappear. I may pop over and poke you on your blog :P bwa haha

@Stina: Why thank you! Glad you enjoy :D

@Laura: Yeah, I'm not always the most articulate either, but it gives me a laugh whenever people come out with stuff like that :)

Falen said...

some of the cutest kids i've ever met were when i worked in a bookstore.

Of course, the opposite could also be said...

Medeia Sharif said...

The one with the mangled book--come on. And the person who had to describe a dictionary to you, that was hilarious. You saved the best for last, because that little boy sounds adorable.

j.m. neeb said...

I just love the fact that the dictionary-requester -- "Find that in your fancy dictionaries, Trebek!" I say in my best "Darrell Hammond impersonating Sean Connery" impersonation -- needed it for a hip-hop magazine.

How great is that! :)

aLmYbNeNr said...

Ahh LOVE the little boy! :-D

SonshineMusic i.e. Rebecca T. said...

@Falen: Yup, the cute and the ... not so cute - gotta take them all :)

@Medeia: People try that ALL the time. They're CRAZY! and I love saving good ones like the little boy for last :)

@j.m. neeb: Yes. If it was for anything else, but... really? A HIP HOP Magazine? :D

@aLmYbNeNr: I KNOW! I'm glad everyone loved him as much as I did :)

AchingHope said...

Snap. I think I know what book they were talking about. *looks around nervously* Ugh. That's depressing.

These stories were hilarious! People are so funny when they think that ONLY THEY can pick stuff up. As if we're going to i.d. and tackle people.

LOVE the little boy. Awww....

VW: bitym, a very small m

Jessica said...

cannot wait til next weeks post! We gave you some doozy's in our management team "meeting"

Blam said...

My great-grandmother came from Transylvania. She lived in Philadelphia, though, not anywhere in Illinois. And her story is not in hardcover. It's for real. So no help there.

So if someone set a book with a 30% off sticker onto a table, does that automatically mean that every book on that table is on sale?

Duh... Electricity! (Or does that only work in tag?)

I really thought that story with the kid was gonna take a turn for the worse. Of course, I'm glad it didn't, and sad that Retail Wednesdays and the world in general have left me so cynical. (I would blame Joan but she's having a rough enough time with the drooling.)

Simon C. Larter said...

Why does the irony lady not go to the library? Just curious.

Love the retail Wednesdays, as always, good lady.

(Should I mention that I used to sit in the B&N coffee shop and blow through fantasy paperbacks in 2-3 hours? Yeah. Why pay $8 for them when they last less time than a movie? But I never creased the spine and always bought coffee, so I'm forgiven, right? Right? *cough*)

SonshineMusic i.e. Rebecca T. said...

@Naomi: hahaha! What book? I want to know now!

@Jessica: oh yes... But I can't remember the one you told. Shoot. Should have written it down!

@Blam: Well, you're just no help there! :) And don't get cynical! Retail Wednesdays is not about cynicism... it is about making fun of people ;)

@Simon: Oh, it's fine - as long as you put them back in good condition - just don't take them HOME and read them and then try to bring them back! :)

AchingHope said...

Well I know that one book with that one girl by that one dudette was about the werewolves that were from Transylvania, that moved somewhere, and that might've gone back?

Wait. Maybe I'm thinking of a different vague book.

VW: goingspa, haha... No way. That is fantastic. I am totally going to say now, if any of my friends start becoming too concerned for their appearance, "Omw, she's so goingspa."